Returns / Exchange Policy

Requesting a return or exchange

Contact support@ehe25.com with your order number, the reason for your request and relevant photographs before sending an item back. We will provide return instructions and confirm the appropriate resolution after reviewing your request.

Eligible non-earring items

You may request a return or exchange for eligible non-earring items within 7 days of delivery. Items must be unworn, unused and in original condition, and returned with their original packaging.

Earrings

For hygiene reasons, earrings are strictly non-returnable and non-exchangeable. Change-of-mind returns or exchanges are not accepted for earrings.

The only exception is if your earrings arrive damaged or defective upon delivery. Please contact support@ehe25.com with your order number and relevant photographs so we can review the issue and provide instructions.

Return shipping

For an eligible change-of-mind return, excluding earrings, the customer pays return shipping. For an eligible return of a faulty or incorrect item, e.h.e 25 pays the return shipping; please contact us first so we can arrange it. Earrings are eligible only if they arrive damaged or defective upon delivery.

Faulty or incorrect items

Please contact us if your order arrives faulty, damaged or different from what you ordered. Keep the item and packaging while we investigate. The earring eligibility rule above applies to returns and exchanges of earrings. Any applicable consumer rights remain unaffected by this policy.

Refunds and exchanges

We will communicate the outcome and any approved refund or exchange arrangements after reviewing the item. Do not post a return without instructions from our team.